Place Intelligence for Canadian BIAs
A purpose-built CRM to centralise district data, track engagement, and report results with confidence.
Helping BIAs manage their data, engage businesses, and demonstrate impact
Vicinity brings together the tools and insights that help Business Improvement Areas (BIAs) strengthen their communities. From managing business relationships and tracking activity to sharing results with stakeholders, Vicinity CRM makes it simple for BIAs to understand, connect, and grow their local economies
An organisation-wide solution
Vicinity has been made in partnership with place management teams of all shapes and sizes, providing a range of features that support activity across departments. Whether you wear one hat or many, Vicinity can adapt to you.
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Capture the value your team creates, report to stakeholders, and demonstrate return on investment. Promote operational excellence and proactive customer engagement.
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An easy-to-use database solution for your whole organisation. Stay in sync with third party data sources, and export data for use externally. Provide answers to any questions with ease.
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Manage and monitor your team's activity, and report on-demand. Assign tasks and track progress in realtime. Arm your mobile workforce with the tools you need.
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Keep your customers informed and engaged. Easily segment your audience and send targeted messages. Sync with MailChimp or export to Excel.
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Track and maintain customer relationships. Review previous interactions and get key information at a glance. Record new interactions from anywhere, with updates instantly visible to your colleagues.
Leave manual data entry behind
Data Updater
A powerful, time saving tool that syncs your database with municipality data, saving you many hours of manual work.
Trusted throughout the UK. Now in Canada.
A growing network of Canadian BIAs
Pilot programme
Vicinity is proud to be working with leading BIAs in Ontario to explore how data and technology can strengthen local economies.
Through early collaborations and knowledge-sharing, we’re helping Canadian place managers adopt proven digital tools that make a measurable difference.
Join the CRM pilot
If you’re a BIA leader looking to improve how your district manages data, engages members, and reports results, we’d love to connect.
Unrivalled support
We’re always here to help
Supporting your team, understanding your needs and evolving our offer as they change, is a core part of our solution.